Senior Customer Success Manager

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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become.1 GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $3.7M Seed Round - become.1 on 2024-09

HR Tech • SaaS • B2B

become. 1 GmbH is a German company that provides a centralized software platform for tax-optimized employee on-top benefits. Their product offers packaged benefit tiers (Light, Standard, Professional) and features such as vouchers, meal subsidies, mobility budgets (including the Deutschland-Ticket), internet subsidies, daycare subsidies, a become. 1 Card, a mobile app, an admin dashboard and payroll integration. The platform lets employers flexibly combine and manage benefits for their teams and appears aimed at HR and payroll processes for businesses.

📋 Description

• Manage a strategic customer portfolio across the Mid-Market and Enterprise segments • Guide customers throughout the entire customer journey—from onboarding and product adoption to long-term value realization • Lead complex onboarding projects and establish Joint Success Plans and success metrics • Monitor customer health scores, identify risks at an early stage, and develop appropriate mitigation measures • Act as the escalation point for critical challenges • Increase Net Retention Rate through upselling and cross-selling • Conduct strategic business reviews at C-level • Help build the Customer Success organization through playbooks, onboarding optimization, and standardized processes

🎯 Requirements

• At least 4–6 years of relevant professional experience in Customer Success, Key Account Management, or strategic management consulting • Ideally, experience in a SaaS/B2B environment with a focus on Mid-Market and Enterprise customers • Demonstrated success in managing NRR, churn reduction, adoption rates, upselling/cross-selling, and NPS • Proficiency with CRM and Customer Success systems, such as Salesforce, HubSpot, Gainsight, and ChurnZero • Data-driven approach to managing customer health scores • Fluent German and English, with professional-level negotiation skills in both languages • Confident presence when moderating escalations and presenting at the executive level

🏖️ Benefits

• Flexible choice of workplace at the offices in Heidelberg, Munich, or Frankfurt am Main • Option to work fully remotely • Transparent development path toward a specialist team lead role • Compensation consisting of a fixed salary and variable component (OTE), tied to transparent targets such as NRR, churn, and health score