Technical Success Manager

🔥 6 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Guide customers through their Zero Trust journey as the central post-sales point of contact • Help customers adopt and maximize Zscaler solutions to secure their digital transformation objectives • Build and nurture relationships with key customer stakeholders and operational service owners • Define and prioritize strategic alignment between customer objectives and Zscaler goals • Provide technical guidance, product insights, and best practices for integrating and operationalizing Zscaler solutions • Manage complex escalations and coordinate resolutions with internal and external teams • Identify adoption insights and develop risk mitigation plans • Partner with Zscaler teams to ensure long-term customer success • Create and share intellectual capital, including best practice guides and playbooks • Report to the Manager of Technical Success Management in the Customer Success department

🎯 Requirements

• Native/bi-lingual German language proficiency • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain • 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering • 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions • Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS • Strong communication and presentation skills with the ability to influence internal and external decisions • Experience advising customers on AI-powered security analytics and machine learning (preferred) • Background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB (preferred)

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Inclusive benefits for employees and their families • Reasonable recruiting-process accommodations or adjustments