Senior Customer Success Manager – Team Leadership

🔥 1 hour ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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become.1 GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $3.7M Seed Round - become.1 on 2024-09

HR Tech • SaaS • B2B

become. 1 GmbH is a German company that provides a centralized software platform for tax-optimized employee on-top benefits. Their product offers packaged benefit tiers (Light, Standard, Professional) and features such as vouchers, meal subsidies, mobility budgets (including the Deutschland-Ticket), internet subsidies, daycare subsidies, a become. 1 Card, a mobile app, an admin dashboard and payroll integration. The platform lets employers flexibly combine and manage benefits for their teams and appears aimed at HR and payroll processes for businesses.

📋 Description

• Manage a strategic customer portfolio across the mid-market and enterprise segments • Serve as the primary trusted advisor for customers throughout the entire customer journey • Lead complex onboarding projects and establish Joint Success Plans and success metrics • Optimize product adoption, ROI, NPS, and time to value • Monitor customer health scores, identify risks, and develop mitigation plans • Act as the escalation point for critical customer challenges • Increase Net Revenue Retention through targeted upselling and cross-selling • Conduct strategic business reviews at the C-level • Help build the Customer Success organization through playbooks, onboarding optimization, and standardized processes • Over time, assume professional and disciplinary leadership responsibility for the Customer Success team

🎯 Requirements

• At least 4–6 years of relevant professional experience in Customer Success, Key Account Management, or strategic management consulting • Ideally, experience in a SaaS/B2B environment with a focus on mid-market and enterprise customers • Demonstrated success managing key Customer Success metrics, including NRR, churn reduction, adoption rates, upselling/cross-selling, and NPS • Initial experience mentoring junior colleagues or a strong interest in developing into a professional leadership role in the medium to long term • Confident use of CRM and Customer Success systems, such as Salesforce, HubSpot, Gainsight, or ChurnZero • Data-driven approach to managing customer health scores • Fluent German and English skills, both written and spoken • Confident presence when moderating escalations and delivering executive-level presentations

🏖️ Benefits

• Flexible choice of workplace at our offices in Heidelberg, Munich, or Frankfurt am Main • Option to work fully remotely • Opportunity to actively shape a growing Customer Success department and contribute your own ideas • Transparent development path toward professional team leadership based on individual achievements • Compensation consisting of a base salary and variable component (OTE), tied to transparent targets such as NRR, churn, and health score