Customer Success Manager – FinTech, DATEV Experience

🔥 0 minutes ago

🇩🇪 Germany – Remote

💵 €48k - €65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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BuchhaltungsButler

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

SaaS • Finance

BuchhaltungsButler is a cloud-based accounting and bookkeeping SaaS that automates financial workflows for small and growing businesses, freelancers, e‑commerce merchants, associations and tax advisors. The platform provides automated receipt capture and matching, bank and marketplace integrations, GoBD- and GDPR-compliant storage in German data centers, dashboards and reporting, DATEV export and a white‑label option for resellers. It emphasizes high automation, security, and easy collaboration with tax professionals to reduce bookkeeping time and streamline monthly and annual financial processes.

📋 Description

• Conduct demo calls, actively listen, understand customer needs in the e-commerce and SaaS sectors, and derive suitable solutions • Handle support tickets independently and provide fast, customer-focused solutions • Work closely with the Onboarding and Automation teams to ensure customer satisfaction and continuously improve solutions • Independently create content such as blog articles, templates, and help pages • Actively support the implementation of the AI and content strategy

🎯 Requirements

• Experience in financial accounting or a strong understanding of tax-related processes • Experience in direct customer interaction, ideally in a SaaS environment • Strong ability to identify and understand customer needs • Ability to define, track, and achieve realistic goals and KPIs • Excellent written and spoken German and English communication skills • Proficiency with Zendesk, Confluence, Slack, Google Workspace, or similar tools

🏖️ Benefits

• Permanent employment contract • Six-month probationary period • 40-hour workweek • 30 days of annual leave • Comprehensive onboarding program • Ongoing mentoring • Continuous professional development opportunities • Regular development discussions • Annual professional development budget • Open company culture with flat hierarchies • No dress code • Team dinners • Sports activities • After-work drinks • Regular company offsites • Remote-first work model or office-based work directly by Ostbahnhof • Office balcony with views of the Spree • Family-friendly flexibility in organizing working hours and locations • Attractive compensation package