Service Desk Engineer

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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• Jobs at this company usually fill in 28 days.
• No salary listed.

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Tabby

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🛍️ eCommerce

💰 $58M Series C on 2023-01

Fintech • eCommerce

Tabby is a payment solutions company that allows shoppers to split their purchases into four interest-free monthly payments, making shopping more accessible and convenient. Tabby provides an app that helps users discover and track the best products, brands, and deals. The service is available for a wide range of categories, including fashion, beauty, electronics, and more, and integrates with VISA for broad acceptance. Additionally, Tabby offers business solutions to increase sales by removing price barriers and supports shoppers through its Tabby Care service, which facilitates easy returns and payment holds in case of purchase issues.

📋 Description

• Own and improve the ticket flow between CRM and Jira, including statuses, routing, and escalation rules between L1, L2, and engineering teams • Keep ticket classification and SLA targets accurate; fix data gaps • Identify tickets that get stuck, bounce back, or breach SLA and turn findings into process changes or engineering tasks • Work with frontline and engineering teams to improve intake quality and escalation feedback • Automate routine CRM and Jira procedures using automation rules and scripts • Contribute features, fixes, and integrations to internal tools and services using TypeScript/Node.js and Go through merge requests and code review • Help roll out and evaluate AI-assisted ticket handling • Measure the effect of changes with data and report findings clearly • Prepare and maintain L1 and L2 documentation and playbooks

🎯 Requirements

• 2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs • Solid experience with Jira: workflows, JQL, automation rules, dashboards • Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing) • SQL for your own analysis: joins, aggregations, working with large tables • Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana) • Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation) • Working with Git, merge requests and code review • Understanding of HTTP, REST APIs and webhooks • Process thinking: you can map a flow, spot the weak step and change it without breaking the rest • Clear writing in English (B2): instructions, task descriptions, short reports • Ownership and autonomy: you drive a change to the end, including agreeing it with other teams. • Production experience with Node.js / TypeScript or Go services, and Postgres • Jira administration, Jira Service Management or Assets • Understanding of ITIL processes • Google Cloud and BigQuery • Experience with LLM tools or agents in support: prompts, evaluation, guardrails • Experience at a fintech company and/or a startup

🏖️ Benefits

• Full-time B2B contract • Fully remote setup • Up to 20% tax allowance • 22 paid leave days annually • Stock options (ESOP) in a fast-scaling, pre-IPO company • Flexi benefits you can use for wellness, travel, or learning • Work alongside a high-performing, international engineering team in a global fintech unicorn

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