IT Architecture and Infrastructure Specialist

🔥 18 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷 Infrastructure Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tahto

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

☁️ SaaS

Consulting • Customer Experience • SaaS

Tahto is a customer experience (CX) and business process outsourcing (BPO) specialist based in Brazil, with over 18 years of experience in enhancing customer interaction across various markets. The company focuses on optimizing processes, employing technology, and delivering personalized solutions to improve engagement between brands and consumers. Recognized for its commitment to innovation and excellence, Tahto has received numerous awards, including the GPTW certification, and aims to revolutionize the customer service landscape with its unique strategies and tools.

📋 Description

• Scope and design IT solutions for Contact Centers, including computer networks, public/private cloud environments, firewalls, and Data Center solutions (DNS, WAF, and DHCP) • Understand clients’ technical needs, identify the company’s solutions, and present their features and benefits • Design implementation and planning solutions that ensure the robustness of production environments from an IT infrastructure architecture and cybersecurity perspective • Assess and identify potential improvements in the production environment • Analyze RFPs, RFIs, and tender documents, identifying requirements, sizing solutions according to technical specifications, and verifying compliance with each item in the terms of reference • Liaise with manufacturers and suppliers to develop solutions and enhance technical knowledge • Participate in training and certification programs for solutions in the company’s portfolio • Provide training on technical solutions developed by the architecture team to the sales team

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Networking, or a related field • Experience sizing and designing IT solutions for Contact Centers, including computer networks, public/private cloud environments, firewalls, and Data Center solutions (DNS, WAF, and DHCP) • Experience planning and architecting solutions within the Fortinet ecosystem • Experience with solutions within the Cloudflare ecosystem • Experience working with third-party suppliers • Experience preparing technical questions and responses for public tenders and RFPs • Experience designing infrastructure and cybersecurity solutions • Certifications related to Contact Center and Infrastructure solutions (NSE 1, NSE 2, NSE 3, CCNA, or CompTIA Security+) • Advanced proficiency in Microsoft Office, including MS Visio • English proficiency for emails, conversations, and calls is preferred

🏖️ Benefits

• Childcare allowance for each child up to five years of age • Allowance for children with disabilities, with no age limit • Medical and dental insurance • Life insurance • Transportation allowance • Meal and/or food allowance • Profit-Sharing Program • Wellhub (well-being platform) • Partnerships with various organizations, including educational institutions and language schools