German Bilingual Customer Service Agent

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

💵 $6 - $7 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TalentPop

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

TalentPop is a managed staffing and outsourcing company that provides trained remote specialists to support e-commerce and consumer-facing brands. They match and supply roles such as customer service specialists, executive assistants, marketing assistants, influencer marketing specialists, e-commerce sales associates, and brand concierges to help businesses scale customer support, marketing, and operations. TalentPop positions itself as a B2B service for online brands and highlights cost-effective, scalable, staffed solutions (the site notes pricing starting from hourly rates) and industry focus areas like e‑commerce, retail, SaaS, beauty & wellness, fintech, travel & hospitality.

📋 Description

• Support German- and English-speaking customers through chat, email, phone, and other channels • Help customers with orders, products, payments, shipping, returns, and account questions • Listen to customer concerns and find practical solutions • Handle complex issues and escalations professionally • Provide clear product information and recommendations • Assist with refunds, exchanges, returns, and other order-related requests • Accurately document customer records and conversations • Follow client guidelines while maintaining natural, helpful communication • Work with internal teams to resolve issues requiring additional support • Meet quality, productivity, response-time, and customer satisfaction goals • Support customers of growing e-commerce businesses

🎯 Requirements

• Fluent written and spoken German and English • At least 1 year of customer service experience • Professional experience providing customer support in German and English • Strong communication and active listening skills • Strong problem-solving and critical-thinking skills • Comfortable handling complaints, objections, and difficult conversations • Patient, empathetic, and solutions-oriented • Strong attention to detail and follow-through • Able to manage multiple conversations and priorities • Comfortable learning new systems, tools, and processes • Strong computer and documentation skills • Able to work independently in a remote environment • Personal laptop or desktop • Windows desktop/laptop PC only; tablets, smartphones, and Chromebooks are not supported • Minimum Core i3 / Intel i5 / Ryzen 5 or equivalent processor, as specified in the posting • At least 8 GB RAM • Minimum 25 Mbps upload and download internet connection • Backup internet connection • Reliable power supply • Quiet, dedicated workspace • Fully functioning webcam/camera; phone headset/mic required for phone support • Device must support virtual background capabilities on Zoom • Legally authorized to work as an independent contractor in the country where the role is performed, without TalentPop sponsorship • Valid identification required when requested • Experience in e-commerce, BPO, retail, customer success, or related fields is preferred • Experience with Shopify, Gorgias, Zendesk, Freshdesk, or similar platforms is a plus • Experience handling orders, returns, refunds, payments, or shipping concerns is an advantage • Sales, upselling, or product recommendation experience is a plus • Previous remote work experience is preferred

🏖️ Benefits

• Permanent, Full-Time Work-From-Home Setup • Additional Paid Opportunities after 90 days of employment (subject to approval, availability, and client needs) • Client bonuses (based on performance/client discretion) • Holiday/End-of-Year bonuses • Referral bonuses • Promotional and new role opportunities (based on performance) • Leadership development • Ongoing training • Health and dental coverage available based on eligibility • Paid Maternity/Paternity Leave available based on eligibility • Paid Time Off: Earn up to 6 days of PTO during your first year and up to 12 days annually after your first year • TalentPop swag, including apparel, home office supplies, water bottles, mugs, totes, and other branded merchandise • Monthly Town Hall meetings, interest and resource groups, mixers, contests, events, and virtual work culture • Career growth and advancement opportunities • Continuous learning • Supportive, remote-first environment