Talent Sam
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.
Customer Service Manager
Job not on LinkedIn
🔥 0 minutes ago
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Talent Sam
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.
📋 Description
• Responsible for leading customer service operations • Ensure exceptional customer experiences • Manage a high-performing support team • Oversee daily support operations • Monitor team performance • Implement process improvements • Collaborate with cross-functional teams to enhance customer satisfaction
🎯 Requirements
• 2+ years of experience as a Customer Service Manager or similar leadership role • Excellent verbal and written communication skills in English • Proven experience managing and coaching customer service or support teams • Strong leadership, problem-solving, and decision-making skills • Experience developing and improving customer service processes and workflows • Ability to analyze customer service metrics and implement performance improvements • Experience using CRM and customer support platforms such as Zendesk, HubSpot, Salesforce, Freshdesk, or similar • Strong organizational and time management skills • Customer-focused mindset with a commitment to delivering exceptional service • Self-motivated and comfortable working in a remote environment • Experience supporting B2B or SaaS customers is a plus.
🏖️ Benefits
• Professional development opportunities • Work remotely from anywhere in Latin America
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