Customer Success Manager

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Talent Sam

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.

📋 Description

• Building strong client relationships. • Ensuring customer satisfaction. • Driving product adoption. • Supporting long-term customer success. • Proactively addressing customer needs. • Identifying growth opportunities. • Collaborating with internal teams to deliver outstanding customer experience.

🎯 Requirements

• 2+ years of experience as a Customer Success Manager, Account Manager, Customer Experience Manager, or a similar client-facing role. • Excellent verbal and written communication skills in English. • Proven experience managing customer relationships and ensuring high levels of client satisfaction. • Strong problem-solving, organizational, and relationship-building skills. • Experience onboarding new customers and driving product adoption. • Ability to manage multiple customer accounts and priorities simultaneously. • Experience using CRM platforms such as HubSpot, Salesforce, or similar. • Experience working with B2B services or SaaS products is a plus. • Familiarity with customer success metrics such as retention, churn, renewals, and customer health scores is a plus.

🏖️ Benefits

• Customer-focused mindset with the ability to identify opportunities for account growth and retention. • Flexible work arrangements. • Professional development opportunities.