Senior Routing, Call Quality Specialist

🔥 39 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟠 Senior

✨ Quality Specialist

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talk360

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $3M Seed Round on 2022-10

Consulting • Logistics • Telecommunications

Talk360 is a purpose-driven scaleup that connects lives by providing affordable and reliable international voice calling services, particularly to underserviced communities that lack reliable internet access. Founded in 2016, the company has developed a localized, easy-to-use app that allows users to make calls to any offline landline or mobile phone worldwide without requiring the internet. It supports over 60 payment systems and aims to create a single payment platform for African currencies and methods to enhance connectivity and access to international services. Talk360 operates in The Netherlands, South Africa, and India, advocating for ease of use and accessibility in communication.

📋 Description

• Own call quality holistically across the end-to-end calling experience • Balance daily call-quality operations with long-term analysis and structured experiments • Manage and continuously refine zones, dialing codes, and call origins across 900 zones • Update routing several times a day, including immediate fixes and longer-running supplier tests • Partner with supplier account management and support-team escalation functions • Work with Ewan to automate routing processes • Collaborate with Product and CRM to improve the end-user experience • Move routing and pricing toward semi-automated or automated processes • Maintain clean, accurate underlying routing structures and audit trails

🎯 Requirements

• Hands-on experience with international A-Z calling and telco routing, including zones, codes, LCR, and SIP response codes • Experience gained at a telco, carrier, or communications platform with real cross-border calling experience • NOC or technical support background • Ability to troubleshoot live voice traffic and read call detail records and quality metrics such as ASR and ACD • Exposure to a routing/testing platform such as iTest or an equivalent tool • Familiarity with Digitalk Cloud Carrier (DCC) is a plus • Technical literacy in SIP signalling and SBC concepts is nice to have • Process-driven, meticulous, methodical, and analytical approach • Hands-on approach to performing routing work day to day • Ability to explain routing issues to Product or Marketing and discuss fixes with a supplier's NOC team • Ownership mindset and ability to proactively fix bottlenecks • Commercial understanding of the financial and user-trust impact of dropped calls and poor routes

🏖️ Benefits

• €1,500 annual personal development budget • Access to company-wide training sessions • 25 vacation days • Option to swap two public holidays per year for days that better reflect your culture or beliefs • Recharge Fridays when team targets are met • Work from another city or country for up to 2 weeks per year • Weekly team lunch every Thursday • Regular team moments and outings • Company laptop and all the tools needed to do the best work • Monthly phone allowance • Commuting allowance • Collaborative environment with opportunities to learn, take ownership, and contribute to a meaningful mission