Business Insights Analyst

🔥 2 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Business Intelligence Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Turn complex operational telemetry, task logs, and model evaluation data into actionable business intelligence and automated workflows • Write optimized SQL queries across Google BigQuery and Amazon Redshift to extract, aggregate, and transform large-scale operational records • Develop, deploy, and maintain custom automations, triggers, and lightweight internal Web Apps using Google Apps Script • Track and analyze throughput metrics, including queue latency, handle times, reassignment ratios, and SLA compliance across operations teams • Design and maintain executive-ready automated dashboards in Looker Studio and advanced Google Sheets • Evaluate ground-truth labeling accuracy and classifier outputs using Precision, Recall, F1-Score, and Confusion Matrices • Conduct statistical root cause investigations into performance bottlenecks, triage errors, and data discrepancies • Translate operational data into business stories and actionable stakeholder recommendations • Identify operational bottlenecks and build automated solutions to reduce manual reporting

🎯 Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Electronics & Communications Engineering (ECE), Information Technology, or related quantitative field • 2+ years of professional analytics experience combining SQL, dashboarding, and workflow automation • Proven experience writing JavaScript-based scripts in Google Apps Script to automate data pipelines, sync data across Google Sheets, trigger email alerts, and interact with external APIs or BigQuery • Experience developing custom functions, scheduled triggers, and interactive Google Sheets tools • Hands-on proficiency querying Google BigQuery and Amazon Redshift • Strong command of Common Table Expressions (CTEs), window functions, partitions, and query optimization techniques for high-volume datasets • Mastery of complex Google Sheets formulas, including QUERY, FILTER, ARRAYFORMULA, INDEX/MATCH, and regex functions, and data normalization • Deep experience building interactive dashboards in Looker Studio integrated with BigQuery and Google Sheets data sources • Solid understanding of classification metrics: Precision, Recall, F1-score, False Positives/Negatives • Ability to design sampling plans and statistical methods to audit labeling accuracy and task quality • Ability to translate raw operational data into high-level business stories and actionable recommendations for stakeholders • Proactive identification of operational bottlenecks and initiative to build automated solutions • Experience with Python (pandas, numpy) for exploratory data analysis is nice-to-have • Prior experience supporting autonomous vehicle (AV), geospatial, or large-scale AI annotation operations is nice-to-have • Familiarity with basic HTML/CSS front-ends via Google Apps Script Web Apps is nice-to-have

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Employee well-being support • Inclusive environment • Professional growth opportunities • Internal mobility opportunities • Reasonable accommodations during the hiring process • Equal access to opportunities