Consumer App Support Specialist

🔥 2 hours ago

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Teamswell

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Teamswell is a nearshoring and talent-placement company that connects US companies with vetted, bilingual professional talent from Latin America. They provide end-to-end hiring services — sourcing, cognitive and language screening, cultural fit assessment, onboarding, payroll, compliance, and HR support — so hires function as full team members working in US time zones. Teamswell places roles across engineering, data & AI, security & IT, product, design, marketing, finance & admin, and customer operations, emphasizing quality, cost savings, and real-time collaboration.

📋 Description

• **CORE RESPONSIBILITIES** • · Manage the Zendesk support queue, resolving customer tickets across email and in-app chat • · Respond to App Store and Google Play reviews on behalf of the company • · Handle subscription lookups, billing questions, and refunds through RevenueCat • · Resolve account and login issues quickly and accurately • · Support light QA testing on new app releases before rollout • · Assist with general app store administration tasks • · Use AI tools to speed up ticket resolution and maintain quality at volume • · Flag recurring issues or bug patterns to the product team

🎯 Requirements

• **REQUIRED EXPERIENCE & QUALIFICATIONS** • · Prior experience in consumer (B2C) app support not B2B account management or customer success • · Comfortable working in Zendesk or a similar help desk/ticketing platform • · CRM experience (HubSpot or similar) • · Experience with subscription or billing platforms (RevenueCat experience is a strong plus) • · Excellent written English tone and clarity matter, especially in public app store review responses • · Active, hands-on use of AI tools to move quickly through high ticket volume. This is non-negotiable • · Strong attention to detail across billing, subscriptions, and account data • · Experience with social media management or community response • · Ability to triage and resolve most tickets independently, escalating only when truly needed • Comfortable responding publicly and professionally in app store reviews