Customer Support Lead

🕒 July 27

🌐 Brazil, El Salvador, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamswell

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Teamswell is a nearshoring and talent-placement company that connects US companies with vetted, bilingual professional talent from Latin America. They provide end-to-end hiring services — sourcing, cognitive and language screening, cultural fit assessment, onboarding, payroll, compliance, and HR support — so hires function as full team members working in US time zones. Teamswell places roles across engineering, data & AI, security & IT, product, design, marketing, finance & admin, and customer operations, emphasizing quality, cost savings, and real-time collaboration.

📋 Description

• Manage the Zendesk support queue and resolve customer tickets across email and in-app chat • Respond to App Store and Google Play reviews on behalf of the company • Handle subscription lookups, billing questions, and refunds through RevenueCat • Resolve account and login issues quickly and accurately • Support light QA testing on new app releases before rollout • Assist with general app store administration tasks • Use AI tools to speed up ticket resolution and maintain quality at volume • Flag recurring issues or bug patterns to the product team

🎯 Requirements

• Prior experience in consumer (B2C) app support, not B2B account management or customer success • Comfortable working in Zendesk or a similar help desk/ticketing platform • CRM experience (HubSpot or similar) • Hands-on experience using RevenueCat or a comparable platform like Stripe and app store consoles (App Store Connect, Google Play) • Understanding of subscription states, refund flows, and app store administration basics • Excellent written English tone and clarity • Daily experience with and genuine curiosity for AI tools, specifically Claude or similar LLMs • Direct experience writing and owning support content in a knowledge base or help center • Proven ability to run structured QA test passes and file actionable, reproducible bug reports • Strong attention to detail across billing, subscriptions, and account data • Experience with social media management or community response • Ability to triage and resolve most tickets independently, escalating only when truly needed • Comfortable responding publicly and professionally in app store reviews