Customer Service Analyst I – Collections

🕒 July 21

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arco Educação

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤝 B2B

Education • B2B

Arco Educação é uma companhia brasileira focada em soluções educacionais para o ensino básico, desenvolvendo conteúdo, tecnologia e serviços para mais de 1. 3 milhões de alunos e mais de 5. 000 escolas privadas em todo o país, abrangendo desde a educação infantil até o ensino médio. O propósito da Arco é aliar educação de excelência e gestão eficiente.

📋 Description

• Conduct financial negotiations focused on regularizing outstanding balances and recovering funds; • Build trusting relationships with our customers by delivering an excellent experience; • Ensure the quality of service within established SLAs; • Act with ownership and urgency, following each request through to resolution; • Identify opportunities for improvement and capture feedback during interactions; • Record all interactions in the systems, ensuring the accuracy of information; • Clarify questions about invoices, payments, agreements and other financial matters.

🎯 Requirements

• Experience with financial negotiations, collections or debt recovery; • Background in customer service (CX, CS or related areas); • Analytical ability to identify opportunities and propose improvements; • Knowledge of service metrics such as TEI (Time Between Interactions) and CSAT (Customer Satisfaction Score); • Proficiency in Microsoft Office; • Clear, empathetic and concise communication skills; • Organized, proactive profile with a strong sense of execution; • Experience with Zendesk (advantage).

🏖️ Benefits

• Meal and/or food allowance • Health and dental plan • Transportation voucher • Extended maternity and paternity leave • Childcare allowance • Health support: partnerships with Wellhub and Zenklub • Educational support • Discount on airline tickets • Partnership for pet health insurance • Access to Arco educational materials for employees' children • Partnerships for MBA and postgraduate programs