Voice Customer Service Representative – Commercial Call Center

🕒 July 7

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Grupo Carrefour Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

🏦 Banking

🛍️ eCommerce

Retail • Banking • eCommerce

Grupo Carrefour Brasil is a leading Brazilian retail group operating supermarkets, hypermarkets and wholesale clubs. Its brands include Carrefour, Atacadão (wholesale), and Sam's Club, and the group also runs Banco Carrefour for financial services and Carrefour Property for real estate. The company focuses on private-label products, sustainability and social inclusion programs, and provides both in-store and online shopping channels across Brazil.

📋 Description

• Provide voice-based customer service, delivering a humanized and empathetic experience with a focus on personalized solutions to meet customer needs; • Dynamically offer our financial products and services with the goal of building customer loyalty and ensuring the best outcomes for the client; • Achieve and exceed sales targets, with the opportunity to earn rewards based on performance; • Welcome customers, resolve questions and handle requests with excellence, ensuring complete customer satisfaction.

🎯 Requirements

• High school diploma • Sales experience is a plus • Availability to work a 6x1 schedule (Monday to Saturday) • Workday: 6 hours and 20 minutes per day • Internet with a minimum speed of 100 Mbps and a wired (Ethernet) connection for desktop use

🏖️ Benefits

• Meal voucher (VR) • Medical and dental insurance • Incentive campaigns • Equipment provided - Desktop computer • Flexible breaks • Semi-annual profit-sharing (PLR) • Internet allowance • Structured development program and career progression plan • Inclusive and respectful work environment