Customer Success Specialist II

🔥 0 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Operate under the guidance of the Sr. Manager of Customer Operations • Provide customer support addressing disputes and satisfaction issues • Maintain customer satisfaction through dispute resolution and reporting • Support customers and internal teams • Lead account audits to identify risks, opportunities, and trends in account data • Advise internal stakeholders on insights and recommendations • Design and deliver advanced customer reports providing actionable intelligence • Oversee change order and amendment management across contracts, billing, internal systems, and fleet data • Liaise between cross-functional teams to drive operational excellence • Resolve complex billing disputes and inquiries through root cause analysis and long-term resolution • Guide internal stakeholders on customer communication and escalation management • Develop and execute strategic customer success plans for at-risk accounts • Partner with sales and support leadership on critical recovery initiatives • Manage end-of-life program execution, including stakeholder coordination, contract adjustments, communication, and asset decommissioning • Conduct proactive customer health monitoring to identify service gaps and reduce churn risk • Recommend and implement continuous improvement initiatives with product and support teams • Provide subject-matter expertise, strategic planning, and coordination on special projects and cross-functional initiatives

🎯 Requirements

• Bachelor's degree in Business Administration, Project Management, or a related field • Strong analytical and problem-solving skills • Data-driven approach to drive effectiveness • Project management abilities, including prioritizing tasks and managing multiple projects simultaneously • Proficiency in data analysis tools and project management • Effective communication and presentation skills • Ability to convey complex ideas clearly • Demonstrated experience managing customer relationships and driving retention or satisfaction initiatives • Strong conflict resolution and escalation management skills • Focus on client retention and satisfaction • Experience working within technology platforms, CRM and ERP systems, or SaaS environments preferred • Salesforce and SalesPad experience preferred • Identity and credential verification required as part of the hiring process • Applicants must provide truthful information; falsification results in disqualification

🏖️ Benefits

• Career growth opportunities • Inclusive benefits program centered around employees and their families • Tailored benefits programs addressing unique needs • Innovative and inclusive workplace culture • Equal opportunity workplace • Candidate resources and recruiter guidance