Technical Product Implementation Specialist

🔥 12 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🛠️ Implementation Specialist

👻 Ghost score 10%

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Independently lead customer implementation activities from pre-deployment planning through go-live and project closure • Manage multiple complex implementation projects while meeting quality, timeline, and customer satisfaction objectives • Serve as the primary technical point of contact during implementation activities • Partner with Technical Project Managers to execute implementation plans • Coordinate with logistics, support, engineering, product, and customer stakeholders • Configure, deploy, validate, and optimize Teladoc Health hardware and software solutions • Evaluate customer technical environments and recommend infrastructure readiness and implementation requirements • Troubleshoot and resolve complex hardware, software, network, and connectivity issues • Collaborate with customer IT teams on firewall, routing, wireless, VPN, and network configurations • Conduct validation testing and acceptance activities • Build relationships with customer technical and operational stakeholders • Communicate requirements, milestones, risks, and technical recommendations • Deliver customer training and knowledge transfer • Identify implementation risks and develop mitigation plans • Escalate critical issues and drive issue ownership through resolution • Contribute to implementation standards, playbooks, best practices, and process improvements • Provide feedback to Product, Engineering, and Operations teams • Participate in pilot deployments, product introductions, and readiness activities • Maintain implementation records, technical documentation, testing results, training documentation, and acceptance materials • Support emergency troubleshooting and repair activities • Mentor less experienced implementation team members and share technical knowledge

🎯 Requirements

• Bachelor's degree in Information Technology, Engineering, Healthcare Technology, Computer Science, or a related field; or equivalent combination of education and experience • Minimum 4 years of experience in technical implementation, healthcare technology, network administration, field services, systems deployment, or related technical environments • Demonstrated experience leading customer-facing implementation projects • Experience supporting enterprise software and hardware deployments • Advanced understanding of Windows operating systems and endpoint support • Advanced troubleshooting skills across hardware, software, networking, and connectivity environments • Strong knowledge of TCP/IP networking, wireless technologies, routing, switching, VPNs, and firewall configurations • Understanding of healthcare technology environments and clinical workflows • Familiarity with remote management and support tools • Knowledge of system integration methodologies and implementation best practices • Understanding of HIPAA and healthcare data security requirements • Strong customer relationship management skills • Excellent verbal, written, and presentation skills • Strong analytical and problem-solving abilities • Exceptional organizational and project management skills • Ability to prioritize and manage competing priorities • Ability to influence outcomes across cross-functional teams • Self-motivated with the ability to work independently with minimal supervision • Ability to effectively communicate complex technical concepts to technical and non-technical audiences

🏖️ Benefits

• Inclusive benefits program centered around employees and their families • Meaningful opportunities for career growth, leadership, and development • Innovative and inclusive workplace culture • Equal opportunity employment