Call Center Agent

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Logo of Telemedi - Digital Health Platform & Telehealth Provider

Telemedi - Digital Health Platform & Telehealth Provider

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

📡 Telecommunications

☁️ SaaS

💰 $6.6M Series A on 2021-02

Healthcare Insurance • Telecommunications • SaaS

Telemedi is a digital health platform and telehealth provider that offers remote patient monitoring and teleconsultations across 20 countries in 14 languages. It provides a white-labeled digital healthcare platform, designed to integrate seamlessly with various healthcare systems, and serves industries such as health insurance, life and P&C insurance, assistance & travel, hospitals, medical centers, telecom, and finance. Telemedi's services enhance healthcare accessibility, allowing patients to consult with top-rated general practitioners and specialists virtually. The company also collaborates on initiatives like 'Doctors for Ukraine,' providing free medical consultation to those in need during crises. With a user-friendly interface and high customer satisfaction ratings, Telemedi aims to digitally transform traditional healthcare models, particularly benefitting users in remote or underserved locations.

📋 Description

• - Deliver superior customer experience to individuals and business clients by calls and mail • - Register patients for visits and provide them with help in looking for physical clinics • - Contact clinics in order to book visit for patients • - Collect comments from clients and doctors • - Handle complaints, reporting irregularities and deficiencies in consultations to physicians • - Take care of the proper circulation of medical documentation

🎯 Requirements

• - Serbian language - native • - An empathetic, understanding, and discreet person, • - Accurate and organized, • - Communicative knowledge of English, • - Knowledge of the Office system, • - Experienced in customer or patient service.

🏖️ Benefits

• - Adequate salary to your experience, skills and achieve KPIs. • - Possibility to get a unique experience in a dynamic, innovative startup environment in a fast-growing market. • - Unlimited access to telemedicine services.

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