Customer Success Specialist, Cantonese

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Respond to customer requests and manage concerns through inbound phone calls and email • Provide specific information based on customer enquiries • Serve as the primary contact for customers using the client’s website shopping channel • Represent the client’s brand, culture, and values professionally • Support customers in placing online orders • Process payments and confidential customer information while safeguarding personal and financial data • Proactively support customers to mitigate risks to brand reputation and customer loyalty • Identify and escalate priority issues through appropriate channels • Collaborate with team members to improve ways of working and the customer support experience • Share suggestions and recommendations to maintain and improve service quality • Attend training and keep job knowledge and skills up to date • Meet company and client KPIs and follow established policies and procedures • Perform other duties as requested

🎯 Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline • B2 level English Language proficiency in reading, writing, speaking and aural comprehension • Minimum of 6 months work experience in customer support in any industry • Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or any related field • Must be able to speak, read and write the required language to support • Minimum typing speed of 40wpm with a 90% accuracy score • Computer literate and fully conversant in Microsoft Windows and Microsoft Office • Customer service orientation and customer results/solutions focus • Customer expectations management and active listening skills • Ability to handle queries and objections professionally • Ability to work in a fast-paced environment and receive continuous feedback • Positive attitude, willingness to learn, and emotional intelligence • Good reasoning, analytical, and critical-thinking skills • Proactive, composed communication in challenging situations • Call centre experience is an advantage, not a requirement

🏖️ Benefits

• Continuous training and learning opportunities • Continuous feedback and opportunities for self-improvement