Customer Success Specialist, Mandarin

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Respond to customer requests, manage concerns, and provide information via inbound phone calls and email • Serve as the primary contact for customers using the client’s website shopping channel • Project a professional company image across communication channels • Represent the client’s brand, culture, and values • Maintain a positive, empathetic, and professional attitude toward customers • Support customers in placing online orders • Provide timely customer support through inbound calls and email • Process payments and confidential customer information accurately while safeguarding personal and financial data • Proactively support customers to mitigate risks to brand reputation and customer loyalty • Identify and escalate priority issues through appropriate channels • Collaborate with team members to improve ways of working and the customer support experience • Share suggestions and recommendations to maintain and improve service quality • Attend training and continuously update job knowledge and skills • Meet company and client KPIs • Follow company and client policies and procedures • Report customer issues and remain open to feedback • Perform other duties as requested

🎯 Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline • B2 level English language proficiency in reading, writing, speaking, and aural comprehension • Minimum of 6 months’ work experience in customer support in any industry • Fresh graduates welcome with degrees in English with Communication, English for Professionals, Mass Communication, or related fields • Call centre experience is an advantage • Customer service orientation • Customer results/solutions focused • Customer expectations management • Active listening skills • Ability to handle queries and objections professionally • Passion for communication and interacting with people • Ability to receive continuous feedback and work in a fast-paced environment • Positive attitude and willingness to learn and pursue self-improvement • Emotional intelligence and ability to remain calm with stressed or annoyed customers • Good reasoning and analytical skills • Critical thinking, proactive attitude, and composed communication in challenging situations • Must be able to speak, read, and write the required support language • Minimum typing speed of 40 wpm with 90% accuracy • Computer literacy and proficiency in Microsoft Windows and Microsoft Office