Customer Success Specialist, Mandarin

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Respond to customer requests and manage concerns via inbound phone calls and email • Provide specific information based on customer enquiries • Act as the primary contact for customers using the client’s website shopping channel • Project a professional company image through various communication channels • Support customers to place online orders • Process payments and confidential client information while safeguarding personal and financial data • Proactively support customers to mitigate risks to brand reputation and customer loyalty • Identify and escalate priority issues through appropriate channels • Collaborate with team members to improve ways of working and the customer support experience • Share suggestions and recommendations to maintain and improve service quality • Attend training and continuously update job knowledge and skills • Meet company and client KPIs • Adhere to company and client policies and procedures • Perform other duties as requested

🎯 Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) • Minimum of 6 months work experience in customer support in any industry • Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or any related field • Call centre experience is an advantage • Customer Service orientation • Customer Results/Solutions focussed • Customer Expectations Management • Active Listening Skills • Ability to handle queries and objections in a professional manner • Passion for communication and interacting with people • Able to receive continuous feedback and work in a fast-paced working environment • Positive attitude and willingness to learn and go the extra mile for self-improvement • Emotional intelligence and ability to stay calm when customers are stressed or annoyed • Good reasoning and analytical skills • Critical thinking and a proactive attitude • Composed communication in challenging situations • Must be able to speak, read and write the required language to support • Minimum typing speed of 40wpm with a 90% accuracy score • Computer literate and fully conversant in Microsoft Windows and Microsoft Office

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting