Customer Success Specialist, Mandarin

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Respond to customer requests and manage concerns via inbound phone calls and email • Provide specific information based on customer enquiries • Act as the primary contact for customers using the client’s website shopping channel • Represent the client’s brand, culture and values professionally • Support customers in placing online orders • Provide timely customer support through phone and email • Process payments and safeguard confidential personal and financial data • Proactively mitigate risks to brand reputation and customer loyalty • Identify and escalate priority issues through appropriate channels • Collaborate with team members to improve ways of working and the customer support experience • Share suggestions and recommendations to maintain and improve service quality • Attend training and keep job knowledge and skills current • Meet company and client KPIs • Follow company and client policies and procedures • Report customer issues and remain open to feedback

🎯 Requirements

• Bachelor’s Degree or at least Diploma or equivalent in any discipline • B2 level English Language proficiency in reading, writing, speaking and aural comprehension • Minimum of 6 months work experience in customer support in any industry • Fresh graduates welcome with degrees in English with Communication, English for Professionals, Mass Communication, or related fields • Call centre experience is an advantage • Must be able to speak, read and write the required language to support • Minimum typing speed of 40wpm with 90% accuracy • Computer literate and fully conversant in Microsoft Windows and Microsoft Office • Customer service orientation and customer results/solutions focus • Customer expectations management and active listening skills • Ability to handle queries and objections professionally • Emotional intelligence and ability to remain calm with stressed or annoyed customers • Good reasoning, analytical and critical-thinking skills • Proactive attitude and composed communication in challenging situations • Willingness to receive continuous feedback and work in a fast-paced environment

🏖️ Benefits

• Training and continuous learning opportunities • Continuous feedback and self-improvement opportunities