Digital Customer Expert, Mandarin

Job not on LinkedIn

🕒 August 21

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Handle customer interactions through phone, chat, email, and occasionally blended channels • Enforce policies and maintain site security • Conduct risk assessments and investigative work involving sensitive topics • Make decisions based on policies • Manage account takeovers, transaction holds, selling limits, selling performance, account suspensions, account restrictions, listing removals, and appeals • Achieve KPIs including resolution, average handling time (AHT), transfer rate, customer satisfaction (C-Sat), recontact rate, schedule adherence, time to proficiency (T2P), guided judgment acceptance rate, and compliance and procedure adherence

🎯 Requirements

• Confidence in delivering decisions and explaining policies • Patience in listening to and conveying clients’ messages • Strong communication and emotional intelligence • Voice tone control • Adaptability to different customers and cultures • Resilience to handle stress and pressure • Curiosity with a learner’s mindset • Ownership to drive resolution and achieve targets/KPIs • Strict adherence to procedures, policies, processes, and regulatory compliance requirements • Self-discipline to stay motivated while working from home • Technical skills to troubleshoot company equipment • Ability to meet minimum internet speed requirements • Understanding of the contact center environment • Willingness to work in shifts and adhere to schedules • Proficiency in English for system/tools usage • Cultural knowledge of the region/country serviced • Typing speed and accuracy • IT skills and numerical skills • Call flow control for phone interactions • Grammar proficiency for chat and email • Ability to handle multiple chat interactions simultaneously

🏖️ Benefits

• Work from home • Remote (Cloud Campus) work arrangement