Operations Customer Expert, German – English

Job not on LinkedIn

🔥 0 minutes ago

🇬🇪 Georgia – Remote

💵 ₾2.9k - ₾3.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Handle inbound calls and written inquiries from customers • Provide clear, friendly, and professional support in German and English • Offer expert guidance on bookings, changes, cancellations, and travel plans • Update and maintain customer and booking data • Work closely with the team to deliver the best customer experience • Support Booking.com travellers by answering questions, resolving issues, and guiding them toward unforgettable trips

🎯 Requirements

• Fluent German language skills, both spoken and written • Very good English skills • Strong customer orientation and communication skills • Ability to interact confidently with diverse customer types • Good computer skills and fast typing • Creative, solution-oriented mindset and strong team-player approach • Willingness to work in shifts, weekends, and public holidays • Experience in a similar role is a plus, but not required • Residence in Georgia is required

🏖️ Benefits

• ერთჯერადი სასტარტო/Sign-on ბონუსი 2000 ლარი • Christmas Bonus: 50% of your salary after successfully completing the probation period • Night Shift Allowance • 650 Life Event Bonus • Up to 2,000 GEL Referral Bonus • სხვა bonus schemes • ანაზღაურებადი პრემიუმ ჯანმრთელობის დაზღვევა თქვენთვის და თქვენი ოჯახის წევრებისთვის / Paid Health Insurance for you and your family • ანაზღაურებადი ტრენინგი / Paid Training • Fast career growth — promotion to Senior level possible after 6 months • Work from home or from the office • Wellbeing offerings: yoga, pilates, events, and more • Psychological support: confidential consultations with professional psychologists • Corporate benefits with partner companies • Prime location on Rustaveli Avenue with a modern office, chill-out & gaming zone • Late shift transportation

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