Senior Manager – Implementations

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🕒 April 1

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned • Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience • Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity • Managing client and project team expectations simultaneously for a frictionless onboarding experience • You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation • Create, manage and track project vehicles, including, but not limited to: Project schedules, Detailed project plans, Project scope statements, Resource plans, Risk and issues logs, Status reports • Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors • Make recommendations to management about schedules, prioritization and resource allocation with input from team members • Provide consistent project plan/status reporting for use by account managers, clients, and management • Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits

🎯 Requirements

• At least 5-years of experience in project management • Minimum of 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role • Degree level or equivalent • Knowledge of both theoretical and practical aspects of project management • Knowledge of project management techniques and tools • Direct work experience in project management capacity • Proven experience in people management, strategic planning, risk management & change management • Proficient in project management software • Attained qualification in project management will be an added advantage • Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other webinar tools) • Fluency in written and spoken English

🏖️ Benefits

• Flexible working hours • Travel required, must have a valid passport • Ability to attend and conduct presentations