Supervisor, DKB

Job not on LinkedIn

🔥 1 hour ago

🇭🇷 Croatia – Remote

⏰ Full Time

🟢 Junior

✨ Supervisor

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 35 days.
• No salary listed.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Lead and provide professional and disciplinary supervision for an existing team • Monitor team performance and take responsibility for team success • Drive continuous improvement to ensure targets are achieved • Coach and motivate employees to ensure quality and support professional development • Optimize internal work processes in collaboration with project stakeholders • Analyze key performance indicators on a daily, weekly, and monthly basis • Prepare and conduct daily pre-shift meetings, including KPI reviews and action planning • Prepare project-specific reports and analyses for the client • Support, assess, and develop the team to ensure continuous target achievement • Conduct contact monitoring followed by feedback, coaching, and, where necessary, training measures • Ensure service levels and maximize team productivity to achieve financial targets • Provide real-time support during difficult customer interactions and handle escalated cases professionally and solution-orientedly • Collaborate with the client contact to identify issues and develop KPI action plans • Comply with Teleperformance policies and report violations to management • Collaborate with WFM, QA, HR, Payroll, and other departments • Take responsibility for time tracking and attendance records • Exercise disciplinary responsibility for the assigned team

🎯 Requirements

• Have been employed by TP for at least six months • Experience in the DKB project is an advantage • Experience leading and motivating operational teams is an advantage, but not required • Excellent communication skills in German (minimum C1) and English (minimum B2), both written and spoken • Strong communication and conflict-resolution skills • Ability to prioritize tasks and make well-founded decisions under pressure • Confident use of performance metrics to manage and optimize team performance • Good knowledge of MS Office and relevant CRM and ticketing systems • Structured, efficient, and committed approach to work, with the ability to motivate a team • Up-to-date CV and cover letter required for the application

🏖️ Benefits

• Full-time position • Remote work model

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