Customer Service Specialist

Job not on LinkedIn

🔥 12 hours ago

🇧🇷 Brazil – Remote

💵 R$1.7k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TeleTech Philippines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

TeleTech Philippines is the Philippines division of TTEC (formerly TeleTech). It operates as a customer experience (CX) and contact center services provider in the Philippines, recruiting and supporting customer service and sales professionals (including work-from-home agents and licensed insurance agents) and offering technology and digital solutions to help organizations deliver customer service, sales, and digital transformation. The company's Philippines presence focuses on staffing, operations, and delivering CX services as part of the broader TTEC global business.

📋 Description

• Provide excellent customer service with courtesy, empathy, confidence, assertiveness, and a solution-oriented approach • Work in the post-sales support area • Handle support tickets and manage the customer portfolio • Identify new business opportunities • Explain prices, timelines, and terms and conditions • Provide guidance on product specifications • Handle complaints, questions, financial and payment inquiries, and delays • Contribute to a successful customer and team experience • Report to the department supervisor

🎯 Requirements

• Proficiency in Microsoft Office, especially Excel • Ability to handle multiple tasks simultaneously • Excellent written and telephone communication skills • Ability to work as part of a team • Analytical mindset and strong typing skills • Previous experience in chat support is preferred, with the ability to work across multiple screens • Adaptability to work in a fast-changing environment • Higher education is a plus • Availability to work from 2:00 p.m. to 8:20 p.m., on a 6-on/1-off schedule • No professional experience required

🏖️ Benefits

• Transportation allowance • Meal or food allowance (R$12.04 per day) • Medical insurance • Dental insurance • Life insurance • Childcare allowance • Education allowance • Partnerships with TotalPass, Sesc, and universities • Employee Assistance Program • Support for professional development and career progression • 1,000 free courses to support your career development • Personalized training via webcam • An inclusive company culture dedicated to social responsibility