Utility Credit Analyst

🔥 4 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEOCO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

💼 Consulting

📡 Telecommunications

☁️ SaaS

💰 $60M Private equity on 2009-11

Consulting • Telecommunications • SaaS

TEOCO is a provider of telecom-focused software and services that help communications service providers increase revenue, reduce costs, and optimize network and financial operations. With over 30 years in the market, TEOCO offers a suite of solutions—invoice reconciliation and expense management, network circuit lifecycle management, transport planning and design, voice routing optimization, and financial/network analytics—backed by telecom domain expertise and analytics-driven automation. The company primarily serves other businesses (network operators and carriers) with integrated software and managed services to drive margin, cost assurance, and revenue assurance.

📋 Description

• Research utility invoices and identify credit balances requiring action • Coordinate with utility suppliers to request credit balance refunds or transfers • Follow up with suppliers and internal stakeholders to resolve outstanding requests • Own credit balance requests from initiation through final resolution • Manage requests within the target resolution timeframe of 60 days • Maintain accurate records of credit balance requests • Track request status and daily updates using Excel spreadsheets and the company’s dispute management system • Document actions, communications, follow-ups, and resolutions • Monitor aging requests and proactively follow up on items requiring additional action • Communicate with utility suppliers, internal teams, clients, and other stakeholders • Respond to emails and requests within 48 hours • Conduct weekly or bi-weekly follow-ups on outstanding items • Support special projects, reporting, and analysis • Provide support across Managed Services clients • Assist with unbilled active sites and other operational initiatives • Serve as backup support for team members • Adapt to changing priorities and workload requirements

🎯 Requirements

• Strong attention to detail and accuracy • Good analytical and problem-solving skills • Strong ownership and accountability for assigned tasks • Ability to manage multiple requests and priorities in a high-volume environment • Strong written and verbal communication skills • Good follow-up and time-management skills • Proficiency in Microsoft Excel and reporting and tracking tools • Ability to work independently while collaborating effectively with internal and external stakeholders • Willingness to learn utility billing, invoice management, and related software systems • Flexibility to work US business hours or a split US/India schedule, based on business requirements

🏖️ Benefits

• Advance your career by joining a fast-paced, innovation-focused technology company • Fully remote work arrangement • Potential schedule flexibility: US business hours or a combination of US and India business hours, depending on business requirements