Enrollment Counselor

🔥 1 minute ago

🇲🇽 Mexico – Remote

💵 $510k / year

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

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The Institute for Study Abroad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

✈️ Travel

📚 Education

Consulting • Travel • Education

The Institute for Study Abroad is a U. S. -based organization that designs and administers international study abroad programs for college students, providing program search, admissions support, scholarships and financial aid, health and safety resources, and career development services like a Career Accelerator. It partners with educators and institutions to offer quarter, semester, summer, and custom programs worldwide, while emphasizing experiential learning, diversity and inclusion, and student wellbeing.

📋 Description

• Maintain program information and resources and manage application processes for an assigned program portfolio • Advise students on location, program choice, program features, course selection, and transfer credit • Respond to inquiries from students, families, institutional partners, and IFSA colleagues • Coach students through pre-arrival preparation, including special needs, visa processes, travel logistics, academics, housing, health and safety, and cultural transitions • Maintain accurate student records and data integrity in Salesforce • Create and run reports on student records • Analyze program portfolio data trends and recommend improvements to increase enrollment and streamline student processes • Handle complex enrollment processes, including host-university applications and course selection • Communicate with colleagues and host institutions to move students through the application process • Create and revise email templates, application forms, handbooks, advising resources, and website content • Distribute scheduled communications to enrolled and prospective students • Work across regional teams and portfolios to support Student Engagement success • Help oversee Student Engagement interns and delegate tasks • Communicate with sending universities regarding approvals, affiliations, transfer credits, billing, and administrative processes • Organize and present pre-arrival orientation sessions with IFSA resident staff • Support Institutional Engagement activities, including occasional webinars and travel to U.S. institutions to promote IFSA programs • Participate in site visits, retreats, conferences, and campus visits • Perform other assigned duties and projects

🎯 Requirements

• 1-2 years of work experience in sectors such as higher education, sales, study abroad, hospitality or non-profit • Contagious enthusiasm for IFSA’s mission, vision and commitments • Strong time management and planning skills • Ability to work independently and balance multiple priorities to execute time-sensitive tasks and duties successfully • Solutions-finding approach to work, with a goal to deliver results and continuously improve processes • Strong technology and software competencies, including Salesforce and Microsoft Office Suite • Proven ability to work well in a team and engage effectively with colleagues across an organization • Success in engaging with and supporting students with diverse lived experiences • Strong verbal and written communication skills • Flexibility and ability to adapt and thrive in ambiguous and changing situations • Familiarity with the USA undergraduate education system required • Ability to work occasional overtime during busy enrollment cycles • Legal right to work in Mexico • Physically reside in Merida or Mexico City • Ability to attend occasional meetings outside local business hours • Ability to travel independently via ground and air transportation, domestically and internationally • Undergraduate degree preferred

🏖️ Benefits

• Opportunity to join group health care plan • Support for professional development • Flexible work arrangements • Appreciation for work/life balance • Occasional program site visits, staff retreats, professional conferences, or U.S. campus visits • Ability to work remotely on cross-department projects or other IFSA site operations • Inclusive workplace and equal opportunity employer

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