Booking Manager

Job not on LinkedIn

🕒 March 31

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The Job Seekers Journey

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

📱 Media

📚 Education

Media • Education

<The Job Seekers Journey> is a supportive online community and resource hub for people navigating unemployment and the job search process. It provides practical job-search advice, mental and physical health information, a podcast, blog posts, and an email newsletter to help job seekers cope, stay informed, and improve their chances of finding work.

📋 Description

• As Booking Manager you are responsible for designing, implementing and optimizing the project’s booking strategy, with the goal of maximizing conversion of leads into prospective students. • Regularly create, develop and inspire a high-performance team, ensuring that all processes are followed consistently and that prospective students receive excellent service. • Collaborate with the leadership team to develop the project’s overall strategy and to optimize the leadership and team management methodology.

🎯 Requirements

• Appointment Booking Strategy | knows how to define booking strategies and optimize booking and show-up rates • Incentive Structures | can design incentive schemes for commercial/sales teams • Strategic Thinking | able to set objectives, analyze results, interpret data, identify root causes and define effective strategic plans • Execution Management | able to allocate resources, set timelines, communicate priorities, solve problems and control quality • Process Mapping | able to deconstruct, analyze, structure, document and optimize organizational processes, ensuring efficiency, clarity and continuous improvement • Selective Recruitment | able to assess candidates’ capabilities, select the right people and inspire them to join the project • Inspirational Communication | able to motivate teams to believe in themselves and perform at their best • Situational Mentoring | able to provide feedback and develop each person’s skills according to their challenges and personal characteristics • Proactive Leadership | able to listen attentively, read between the lines, understand team members’ needs and support them with their challenges • Clarity and Articulation | able to communicate internal processes, guidelines or changes clearly and simply, ensuring everyone understands their role and next steps • Improvisation and Adaptability | able to adjust approach according to each team member’s profile, timing and needs, maintaining flexibility in unforeseen situations • Influence and Persuasion | able to mobilize the team into action, overcome resistance with empathy, and inspire each person to give their best with enthusiasm and purpose • Time Management | able to run meetings or interactions objectively, keeping focus on essential topics and optimizing everyone’s time.

🏖️ Benefits

• Work with the CEO/GM to define the booking strategy • Design and optimize booking and sales processes and scripts in Notion • Design, implement and optimize booking journeys in Pipedrive • Ensure high-quality adherence to booking processes, scripts and journeys across the team • Ensure team leaders adhere to the leadership and management methodology • Coordinate and support team leaders, the Assistant Booking Manager and the Booking Operations Lead in day-to-day activities • Update booking job descriptions whenever changes occur • Collect improvement suggestions from team leaders for processes, scripts and booking journeys, as well as for the team’s leadership and management methodology • Work with the Assistant Booking Manager to design and implement the recruitment, onboarding, training and talent development plan for the booking and sales team • Work with the Booking Operations Lead to design and implement the coordination plan for bookings and show-ups • Coordinate with the Power BI Consultant on the design of dashboards for operational and financial KPI analysis related to the booking teams • Work with the Digital Manager to implement and optimize software and automations related to the booking process • Work with the Marketing team to optimize lead acquisition, nurturing, booking and show-up of qualified leads