French-Speaking Customer Experience Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇲🇦 Morocco – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Flex

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤝 B2B

🏢 Enterprise

🛍️ eCommerce

B2B • Enterprise • eCommerce

The Flex is a dynamic co-working space that provides entrepreneurs and businesses with flexible office solutions. It aims to foster collaboration, creativity, and innovation among its members while offering various amenities and services to support their growth. The Flex focuses on creating an inclusive environment conducive to productivity and networking.

📋 Description

• Respond to guest and landlord inquiries via email, chat, and phone in French and English • Guide guests through reservation, check-in, and check-out processes using PMS tools • Investigate and resolve issues quickly with a calm, empathetic, solution-focused approach • Document interactions, feedback, and resolutions accurately • Collaborate with Operations and Tech to identify recurring issues and propose improvements • Optimize the user experience • Identify opportunities to enhance stays and strengthen long-term relationships with landlords and guests

🎯 Requirements

• Fluency in French and English (written and spoken) • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms • Excellent communication and interpersonal skills • Strong organizational abilities and composure under pressure • Comfortable using PMS, CRM, and digital support tools • Problem-solving mindset with empathy, patience, and meticulous attention to detail

🏖️ Benefits

• Competitive compensation plus performance-based incentives • Remote-first, results-driven culture — work from anywhere • Real career progression opportunities as we expand globally • High-performing, supportive international team • Opportunity to help reshape the global rental industry

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