Chief Operating Officer – Marketing, AI-Services

Job not on LinkedIn

🔥 0 minutes ago

🌐 South Africa, Argentina, +4 more countries – Remote

🇿🇦 South Africa – Remote 🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇺🇾 Uruguay – Remote 🇨🇱 Chile – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🔴 Lead

🏢 Chief Operating Officer (COO)

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Growth Partner

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.

📋 Description

• Own the Customer Success organization day-to-day across roughly 2,500 active clients, 250 monthly new-client onboardings, and an approximately 100-person team • Take full P&L ownership of targets, retention, expansion, and cost-to-serve • Build the accountability infrastructure, including account-risk segmentation, escalation paths, expectation-setting guardrails, scorecards, QA on client commitments, and operating cadence • Directly manage account management leads and senior operators • Set expectations, enforce consequences, drive growth, and make exits, restructures, and resets when required • Partner with sales and delivery leadership on handoffs, capacity planning, and pipeline-to-onboarding flow • Partner with People & Talent to build management depth and define hiring profiles and standards • Free founders from day-to-day operational firefighting so they can focus on vision, growth, and external relationships • Diagnose client-experience variation in the first 30 days and rebuild the operating structure to reduce reliance on individual heroics

🎯 Requirements

• Must have built or operated inside a marketing, advertising, or performance-marketing agency • Agency background is required; candidates from IT services, software development, staffing/recruiting, pure SaaS-product companies, or in-house brand roles are not being considered • Direct ownership of an account management, client services, or customer success function at scale, involving 50+ team members and hundreds to thousands of accounts • Verifiable P&L, retention, or margin ownership with documented improvement during the candidate’s tenure • Experience building operating infrastructure from scratch, not inherited or fractional • Experience making hard people decisions, including exits, restructures, and real performance management • In-house operating experience; not exclusively consulting or fractional work • Experience managing teams of 30+ with direct reports at manager or lead level • High agency and urgency; able to act proactively and push back when needed • Nice to have: COO, Head of Customer Success, VP Operations, or Director of Client Services title at a founder-led marketing agency with 50–500 employees • Nice to have: measurable retention improvement or churn reduction • Nice to have: operating cadence experience including QA reviews, KPI dashboards, or incentive structures • Nice to have: distributed or remote team management across geographies • Nice to have: public writing or speaking on operating philosophy

🏖️ Benefits

• Competitive compensation aligned with the role's scope and accountability • Real authority and accountability • Real upside