IT Support Engineer – IT Operations, Software & Automation

🔥 2 minutes ago

🇧🇩 Bangladesh – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TheHiveCareers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TheHiveCareers is a platform that promises to become a unique and interesting destination for users. Currently in development, it aims to offer engaging content and resources for visitors in the future. Stay tuned for updates as the site prepares to launch.

📋 Description

• Administer and maintain cloud environments, business applications, user devices, and related IT services • Provide technical support for hardware, software, connectivity, email, and application issues • Manage user accounts, permissions, software installations, and system configurations • Support employee onboarding and offboarding, including access provisioning and secure deactivation • Monitor system performance, availability, backups, and recovery readiness • Investigate recurring technical problems and implement preventive measures • Coordinate with service providers and recommend reliability and cost-efficiency improvements • Maintain access controls, enforce IT security and remote-working policies, and support compliance reporting • Support backup, recovery, and business continuity procedures • Develop, test, maintain, and troubleshoot internal applications, scripts, and operational tools • Automate repetitive tasks, reporting processes, and data workflows • Integrate business applications through APIs and approved methods • Maintain spreadsheet formulas, scripts, and operational system connections • Maintain accurate data across applications, spreadsheets, and databases • Clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational records • Maintain and update company websites, portals, domains, hosting, email, and digital services • Test website features, forms, integrations, and user journeys • Configure and maintain company devices and communication applications • Maintain support logs, task plans, technical records, progress reports, documentation, and user guides • Provide training, coordinate technical assignments, escalate risks and dependencies, and conduct knowledge transfer • Resolve support requests within agreed service levels and deliver tested technical solutions within agreed timelines • Maintain secure systems, accurate data, current documentation, reliable availability, and continuous operational improvements

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline • Proven experience in IT support and systems administration • Practical experience with operating systems, cloud environments, remote desktops, and networking fundamentals • Experience supporting business productivity applications and managing user access • Hands-on software development or scripting experience • Ability to develop and troubleshoot API integrations and automated workflows • Experience with spreadsheets, formulas, and operational data processing • Understanding of software testing, version control, and deployment practices • Strong problem-solving, documentation, communication, and organizational skills • Ability to work independently, prioritize tasks, and support technical and non-technical users • Experience with cloud infrastructure and remote working environments • Familiarity with web technologies, website administration, and database systems • Experience with scripting languages and spreadsheet automation • Knowledge of cybersecurity, incident management, and backup and recovery practices • Familiarity with project tracking tools and software release processes • Availability during core business hours • Ability to perform company work within the approved remote working environment and follow applicable security, activity monitoring, and time-tracking policies

🏖️ Benefits

• Remote working arrangement • Monday to Friday, 8:00 AM–5:00 PM Jamaica time (GMT -5) • Approved remote working environment • Support outside normal hours may occasionally be required, subject to prior approval and coordination