IT Support Engineer – IT Operations, Software & Automation

🔥 2 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TheHiveCareers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TheHiveCareers is a platform that promises to become a unique and interesting destination for users. Currently in development, it aims to offer engaging content and resources for visitors in the future. Stay tuned for updates as the site prepares to launch.

📋 Description

• Administer and maintain cloud environments, business applications, user devices, and related IT services • Provide technical support for hardware, software, connectivity, email, and application issues • Manage user accounts, permissions, software installations, and system configurations • Support employee onboarding and offboarding, including access provisioning and secure deactivation • Monitor system performance, availability, backups, and recovery readiness • Investigate recurring technical problems and implement preventive measures • Coordinate with service providers and recommend reliability and cost-efficiency improvements • Maintain access controls, IT security policies, compliance reporting, and periodic access reviews • Support backup, recovery, and business continuity procedures • Develop, test, maintain, and troubleshoot internal applications, scripts, and operational tools • Automate repetitive tasks, reporting processes, and data workflows • Integrate business applications through APIs and approved methods • Maintain spreadsheet formulas, scripts, operational-system connections, documented source code, version control, testing, and deployment practices • Maintain, clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational data • Troubleshoot data errors and assist business teams with systems and workflow improvements • Maintain and update company websites, portals, domains, hosting, email, and related digital services • Test website features, forms, integrations, and user journeys; resolve technical errors and support performance improvements • Configure and maintain company devices and communication applications • Maintain support logs, task plans, technical records, progress reports, system documentation, user guides, and troubleshooting procedures • Coordinate technical assignments with internal teams and external providers • Escalate delivery risks, dependencies, and resource requirements • Provide knowledge transfer and handover to support ongoing maintenance and business continuity • Resolve support requests within agreed service levels and deliver tested technical solutions within agreed timelines

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline • Proven experience in IT support and systems administration • Practical experience with operating systems, cloud environments, remote desktops, and networking fundamentals • Experience supporting business productivity applications and managing user access • Hands-on software development or scripting experience • Ability to develop and troubleshoot API integrations and automated workflows • Experience with spreadsheets, formulas, and operational data processing • Understanding of software testing, version control, and deployment practices • Strong problem-solving, documentation, communication, and organizational skills • Ability to work independently, prioritize tasks, and support technical and non-technical users • Experience with cloud infrastructure and remote working environments • Familiarity with web technologies, website administration, and database systems • Experience with scripting languages and spreadsheet automation • Knowledge of cybersecurity, incident management, and backup and recovery practices • Familiarity with project tracking tools and software release processes • Must be available during core business hours • Must perform company work within the approved remote working environment and follow applicable security, activity monitoring, and time-tracking policies

🏖️ Benefits

• Remote working arrangement • Monday to Friday, 8:00 AM–5:00 PM Jamaica time • Occasional support outside normal hours subject to prior approval and coordination