Adventure Operations Specialist

🔥 2 minutes ago

🇧🇬 Bulgaria – Remote

💵 €12k - €15k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Natural Adventure

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

✈️ Travel

Travel

The Natural Adventure is a travel company co-founded by Peter Duncan, ex-UK Chief Scout, and Alex Pazderski, an avid hiker and expedition kayaker. Specializing in adventure travel, they offer over 500 self-guided walking and cycling adventures, along with small group and privately guided tours, family, and discovery trips. Launched in 2009 and operating from offices in London, Dublin, and Sofia, they focus on creating active holidays for independently minded individuals, promoting responsible travel. They provide extensive support through more than 50 field offices worldwide.

📋 Description

• Provide customer support and answer questions from booking confirmation through departure • Handle customer booking change requests and rearrange services with local suppliers • Ensure booking changes are correctly invoiced by suppliers and to customers • Resolve trip issues with minimal disruption • Find solutions for supplier errors, accommodation closures, and travel disruptions • Monitor balance payments and verify timely and accurate payment • Prepare and send pre-departure materials and travel documentation, including uploading documents to the smartphone app • Take shifts on the emergency phone line for customers currently on trips • Respond to post-trip customer feedback and communicate it to Sales and Products teams • Support Sales by preparing and sending custom itineraries and travel documentation • Build relationships with local suppliers

🎯 Requirements

• Experience in Operations in an adventure travel company, ideally specialised in self guided walking and cycling holidays, is highly desirable • Experience in fast paced reservations or operations roles where you have demonstrated your ability to understand customer needs and find solutions is mandatory • Understanding and sharing of our values related to Responsible Travel is mandatory • Experience with computer booking systems (ideally TourCMS), help desk and chat software (ideally Zendesk) is highly desirable • Experience with email-based customer service • Outstanding organizational skills and attention to detail • Excellent verbal and written communication skills, English must be native or of equivalent level • Excellent email and phone manner and technique • Ability to work under pressure while maintaining accuracy • Ability to work efficiently without supervision • Friendly attitude, personal integrity and high standards of customer service

🏖️ Benefits

• Work from home • Flexible working time • Fixed base salary • 25 days of paid annual leave + bank holidays, increasing by one day every year until year 5 • Great discounts for you and your friends/family members on all TNA trips • Outstanding learning and development opportunities • Great multinational team and a rapidly growing company