Technical Service Specialist – Germany

Job not on LinkedIn

🔥 22 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Therakos Institute

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Therakos Institute is the professional education and resources arm of Therakos (Therakos LLC) focused on supporting healthcare professionals who use the THERAKOS CELLEX photopheresis system and UVADEX (methoxsalen) sterile solution. The site and Institute provide clinical information, operator training, patient identification guidance, prescribing resources for extracorporeal photopheresis (ECP), customer support, and access/navigation help for treatment of cutaneous T-cell lymphoma (CTCL) and related photopheresis procedures. Content is intended for US healthcare professionals and emphasizes safety, prescribing information, and operator competence for use of the THERAKOS device and associated drug.

📋 Description

• Provide specialized-level field support on THERAKOS systems. • Provide direct on-site support and troubleshooting to Therakos customers, including urgent and non-urgent repairs and planned maintenance. • Participate in on-site investigation of complex system issues. • Maintain equipment used in clinical evaluations, field trials and demonstrations. • Perform Therakos instrument installations. • Participate in local forecasting and planning of installations and ensure successful installation completion. • Monitor system performance. • Build relationships with local customers through regular visits and interactions. • Track local equipment performance and identify problems. • Communicate service status routinely to management and functional departments. • Escalate market information, customer feedback, complaints and product performance information to relevant departments and technical support centres. • Ensure mandatory upgrades and modifications are completed successfully. • Report upgrade progress to management until completion. • Attend local, regional and global company meetings as requested. • Respect company policies and applicable regulations. • Liaise with Customer Service, Clinical Specialists, Sales, R&D, Quality, Marketing, Regulatory, external distributors, third-party service providers and healthcare professionals.

🎯 Requirements

• Strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills. • Analytical and technical mind-set with demonstrated troubleshooting skills. • Ability to handle multiple activities and adapt to urgent situations. • Strong organizational and time management skills. • Ability to take individual initiative to prioritize and coordinate service and travel activities with team colleagues. • Excellent verbal and written communication skills in English and German. • Additional knowledge of another European language is a plus. • Comfort working in an international environment. • Valid driver's license. • Minimum 3–5 years' experience in equipment maintenance, preferably in Medical Devices. • Computer literacy. • Aphaeresis or similar experience is a plus. • Education level at least at Bachelor’s degree where applicable, preferably in medical technology, biomedical engineering or a related field.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunities for professional development and career growth. • Collaborative and innovative work environment. • Remote field-based work in Germany. • Full-time hours. • Occasional Saturday work. • Travel expectations of 80%, including short-notice travel across all supported regions. • Physical requirement: lifting up to 20 kg.