Field Service Engineer – Electron Microscopy

🔥 1 hour ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

Where this job comes from

Posted on Thermo Fisher Scientific's careers page, not through a job board

First seen by Remote Rocketship 1 hour ago

Logo of Thermo Fisher Scientific

Thermo Fisher Scientific

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Perform field service activities, including on-site installation, upgrades, preventive maintenance and system repairs • Solve a broad range of hardware and/or software problems of varying scope and complexity • Coordinate own work schedule with direct colleagues, service operations and management • Train customers in the use of instruments to ensure safe and effective operations • Provide proactive and responsive technical telephone and email support • Produce timely and accurate service and expense reports • Assure the highest level of customer experience to achieve satisfaction and loyalty • Provide sales leads to the account manager • Provide feedback to support teams to correct system documentation and update procedures • Travel up to 30% of the time to customer sites, primarily within Ireland

🎯 Requirements

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment • Analytical troubleshooting and problem-solving abilities • Excellent hand-eye coordination and manual dexterity • Excellent communication skills in English, verbal and written • Independent, service-minded individual able to converse with customers at all academic levels • Highly organised, self-sufficient and motivated; adept at administration • Knowledge of Electron Microscopes is an advantage • Clean driving licence required • Some degree of PPE required, including safety glasses, gowning, gloves, lab coat, ear plugs, etc.

🏖️ Benefits

• Travel up to 30% of the time, primarily to customer sites within Ireland • Opportunities to support colleagues within the UK and Europe • Opportunity for professional and personal growth • International work environment

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