Field Service Supervisor

🔥 9 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Guide and support a team of skilled field service engineers • Ensure exceptional service delivery and customer satisfaction • Coordinate service activities • Manage team performance • Maintain strong relationships with customers and internal stakeholders • Promote operational excellence and technical service excellence • Enable Thermo Fisher Scientific customers to make the world healthier, cleaner, and safer

🎯 Requirements

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience • Proven expertise in complex system troubleshooting and repair • 2+ years of supervisory or leadership experience managing technical teams • Strong technical proficiency in electronics, mechanics, and diagnostic equipment • Demonstrated success in customer relationship management and service delivery • Advanced problem-solving and analytical skills for complex technical issues • Proficient with service management software, CRM systems, and Microsoft Office suite • Strong communication and interpersonal skills for technical and non-technical audiences • Proven ability to develop and support team members • Experience with quality systems, safety protocols, and regulatory compliance • Valid driver's license and ability to travel up to 50% within assigned territory • Physical ability to lift up to 50 lbs with assistance and perform service functions • Strong project management and organizational skills • Ability to work independently and guide teams in a results-oriented environment • Experience managing service KPIs, metrics, and continuous improvement initiatives • Multilingual skills may be required depending on location • Some degree of PPE required, including safety glasses, gowning, gloves, lab coat, or ear plugs

🏖️ Benefits

• Fully remote work arrangement • Standard Monday–Friday work schedule

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