Technical Support Specialist, Japanese Speaking

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Thermo Fisher Scientific is a leading global supplier of scientific instrumentation, reagents and consumables, and software services. They support the life sciences, healthcare, and analytical chemistry sectors by providing robust solutions for laboratory research and production processes. Their innovative products and services encompass a range of applications, including diagnostics, lab workflow automation, and drug discovery.

📋 Description

• Manage and coordinate critical customer escalations in a global environment • Act as the single point of contact for high-severity incidents • Collaborate with cross-functional teams to ensure timely issue resolution • Provide regular updates to customers and internal stakeholders during incidents • Track incident progress and ensure accountability across teams • Maintain incident documentation and reporting • Provide weekend or off-hours support when required

🎯 Requirements

• 2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations • Proven experience supporting enterprise-level customers in English and Japanese • Strong written communication skills in English and proficiency in Global Mandarin, Korean, or Japanese • Comfortable collaborating with global teams across multiple time zones to deliver timely and effective resolutions • Demonstrates a strong sense of ownership, accountability, and responsibility • Able to perform effectively under pressure while meeting strict SLAs • Capable of handling challenging, high profile customer situations with professionalism and composure • 9 working hours per day, inclusive of lunch break • 4 weekdays and 1 weekend shift per week • Working hours within the operational coverage window of 7:00 AM to 11:00 PM, based on the assigned APAC or EMEA shift • May be required to observe public holidays of the supported country, such as Japan or South Korea, depending on project assignment

🏖️ Benefits

• Equal-opportunity employment • Consideration regardless of protected characteristics and criminal histories, consistent with legal requirements