Technical Support Specialist

🕒 April 9

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Centific

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤖 Artificial Intelligence

🛍️ eCommerce

🏢 Enterprise

Artificial Intelligence • eCommerce • Enterprise

Centific is a company that provides Zero distance innovation™ solutions for Generative AI (GenAI) creators and industries. The company focuses on rapid, safe, and scalable AI deployment, offering high-quality data and models to drive business impact through accelerated deployments. With expertise in AI and data science, Centific is positioned as a leader in data annotation and labeling for AI/ML, recognized by the Everest Group’s 2024 assessments. Their AI platforms support enterprise-ready applications, particularly improving search, personalization, fraud detection, and customer engagement in ecommerce environments. Centific serves a wide array of industries with foundational and frontier AI data solutions, fostering partnerships with leading model providers to advance sustainable GenAI models and applications.

📋 Description

• Manage and coordinate critical customer escalations in a global environment • Act as the single point of contact for high-severity incidents • Collaborate with cross-functional teams to ensure timely issue resolution • Provide regular updates to customers and internal stakeholders during incidents • Track incident progress and ensure accountability across teams • Maintain incident documentation and reporting • Provide weekend or off-hours support when required

🎯 Requirements

• 2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations • Proven experience supporting enterprise-level customers in English and at least one of the following languages: Mandarin, Korean, or Japanese • Strong written communication skills in English and proficiency in Global Mandarin, Korean, or Japanese • Comfortable collaborating with global teams across multiple time zones to deliver timely and effective resolutions • Demonstrates a strong sense of ownership, accountability, and responsibility • Able to perform effectively under pressure while meeting strict SLAs • Capable of handling challenging customer situations with professionalism and composure

🏖️ Benefits

• Health insurance • Competitive salary • Work-life balance with opportunities for skill enhancement