Customer Service Administrator, Italian Speaking

🔥 1 minute ago

🇫🇷 France – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Handle inbound customer calls and emails from Italian-speaking customers • Respond to and resolve requests regarding pricing, product availability, returns and delivery • Work with colleagues across several countries and departments to ensure seamless service delivery • Maintain high standards of customer satisfaction • Build strong relationships with internal and external stakeholders • Complete a two-week onboarding and training period on site in Saint-Égrève

🎯 Requirements

• Fluent Italian, written and spoken (mandatory) • Very good written and spoken English (mandatory) • French at B2 level • At least 1 year of experience in customer service, a call center or a similar role handling inbound calls • Good phone etiquette and strong interpersonal skills • Proficiency in Microsoft Office (Word, Excel, Outlook) • Experience with CRM or ERP systems • Ability to work independently and remotely while collaborating closely with the team • Previous experience working remotely is a plus • Strong problem-solving and conflict resolution skills • Ability to stay composed in challenging situations • Excellent attention to detail, organization and time management • Ability to manage multiple and changing priorities • Customer-focused mindset and commitment to service excellence • Ability to work at a desk using a computer and phone for extended periods

🏖️ Benefits

• Fully remote work from anywhere in France • Two-week onboarding and training period • Office space available in Saint-Égrève for those who wish to use it

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