Customer Service Specialist

🔥 1 minute ago

🌐 France, Poland, +1 more countries – Remote

🇫🇷 France – Remote 🇵🇱 Poland – Remote 🇳🇱 Netherlands – Remote

💵 €44k - €66k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Handle administrative and clerical tasks, managing service requests, inquiries, and communication with internal stakeholders and external customers or vendors • Manage complex tasks independently, taking initiative even when procedures are not fully defined • Communicate daily via phone and email, collaborating with Service Engineers, workshop teams, and cross-functional departments • Administer service-related systems including ServiceNow, SAP, and Salesforce • Track orders, manage invoicing and disputes, and coordinate logistics for spare parts • Prepare and follow up on quotations for repairs, maintenance, and part sales • Support continuous improvement efforts and suggest process optimizations • Ensure adherence to quality standards, complete required training, and follow through on service and repair processes

🎯 Requirements

• Requires minimum of 2 years of relevant experience • Proven experience in customer service, ideally within a healthcare or technical service environment • Strong communication skills with a customer-first mindset • High attention to detail and strong analytical capabilities • Excellent time management, planning, and organisational skills • Ability to work proactively and independently in a fast-paced environment • Strong team collaboration and interpersonal skills • Experience with Salesforce preferred • Experience with SAP or similar ERP systems preferred (training provided) • Proficient in English

🏖️ Benefits

• Competitive Salary and flexible Benefits Package • Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage • Short-term incentive called the Medtronic Incentive Plan (MIP)