Field Application Scientist – Human Identification, Forensics, Paternity Labs

🔥 34 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Scientist

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide high-quality post-sales application support remotely and on-site, including customer training, workflow implementation, troubleshooting and resolution of technical issues • Deliver theoretical and hands-on customer training covering Human Identification workflows, instruments, reagents, software and data analysis solutions • Help laboratories optimize workflows and achieve successful implementation and routine use of Thermo Fisher Scientific HID solutions • Manage customer technical inquiries and application-related complaints, escalating to internal teams and channel partners when required • Support Sales through joint customer visits and engagement with strategic accounts • Provide pre-sales application support through workflow discussions, technical presentations, product demonstrations, seminars, workshops, evaluations and scientific conferences • Understand customer and distributor needs and communicate the value and benefits of Thermo Fisher Scientific solutions • Support introduction, evaluation and adoption of new products, applications and forensic workflows throughout the territory • Develop relationships with key customers, scientific experts and Key Opinion Leaders and contribute to regional customer references • Work with distributors and channel partners to strengthen technical capabilities and ensure consistent customer support • Provide field intelligence to Sales, Marketing and the wider EMEA HID organization on customer needs, market developments, competitive technologies and business opportunities • Act as an internal Voice of the Customer by communicating regional feedback, technical requirements and market-specific needs • Maintain accurate records of customer interactions, training activities, technical issues and field activities in company systems • Collaborate with the wider EMEA HID FAS team by sharing technical knowledge, customer experience and best practices • Travel internationally throughout the assigned CIS, Caucasus and Central Asian territory and occasionally within the wider EMEA region

🎯 Requirements

• MSc, PhD or equivalent experience in Molecular Biology, Genetics, Forensic Science, Biochemistry or another relevant scientific discipline • Strong scientific and technical background in molecular biology and DNA analysis • Relevant hands-on laboratory experience, preferably within forensic DNA analysis, Human Identification, molecular diagnostics or a related molecular biology environment • Experience with forensic DNA workflows, including DNA extraction, quantification, PCR, capillary electrophoresis and/or data analysis, is highly requested • Previous experience with Applied Biosystems / Thermo Fisher Scientific Human Identification technologies is an advantage • Previous experience in a customer-facing, technical support, training, applications or scientific support role is preferred • Knowledge of forensic laboratory quality systems and ISO/IEC 17025 accreditation requirements is an advantage • Experience working with distributors, channel partners or customers across multiple countries and cultures is desirable • Excellent communication, presentation and customer-training skills • Strong troubleshooting and analytical problem-solving capabilities • Customer-focused mindset with the ability to understand both scientific requirements and operational laboratory needs • Ability to communicate complex scientific and technical information clearly to audiences with different levels of expertise • Strong interpersonal and cross-cultural communication skills, with the ability to build trusted relationships across a geographically diverse territory • Self-motivated, proactive and capable of managing priorities and working independently in a field-based environment • Strong team player with the ability to collaborate effectively within a geographically distributed EMEA organization • Good understanding of market dynamics, customer requirements and competitive technologies • Strong computer skills, including Microsoft Office applications and confidence working with scientific software and digital collaboration tools • Fluent written and spoken English is required • Professional proficiency in Russian is essential • A valid driver's license is required • Ability to travel independently across a geographically broad and culturally diverse territory

🏖️ Benefits

• The opportunity to work with Thermo Fisher Scientific's Human Identification team and support one of the world's leading portfolios of forensic science technologies • A highly collaborative and international working environment, working closely with the EMEA Human Identification organization • Exposure to innovative technologies and applications across forensic DNA analysis and Human Identification • The opportunity to contribute directly to customer success and support the development of Human Identification solutions across a diverse international territory • Access to the technical knowledge, expertise and collaboration of the wider EMEA HID Field Applications team

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