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• Seeking initial information on clients’ backgrounds, situations, and goals via introductory meetings. • Proposing and finalising scopes of services for clients. • Holding ad-hoc and / or regularly scheduled coaching sessions with clients to address their questions, help them reach their goals, and be a compassionate and non-judgmental listener. • Accompanying clients on clinic / hospital visits and relevant calls with doctors and other healthcare professionals, recording and summarising meetings if required. • Gathering data on clients’ diagnoses, prognoses, and treatment options (including non-standard treatments) from doctors and other healthcare professionals as well as from online research, challenging doctors and healthcare professionals in a respectful manner if necessary. • Summarising and presenting information to clients, including comparison of multiple opinions / conclusions from different sources, graphic layout of treatment paths, etc. • Contacting care providers for information on treatment offering and price, and negotiating and arranging treatment on behalf of clients. • Providing advice and input on our service, including preparing and editing frameworks, processes, and templates. • Participating in marketing initiatives. • Attending various training and / or certification courses according to business needs. • Other tasks as required.
• Passionate about our mission of supporting psychological wellbeing and helping facilitate informed decision making for cancer patients and caregivers. • Alignment with our values of: a. Client first b. Service obsession c. Empathy & compassion d. Collaboration e. Open-mindedness f. Great communication g. Evidence-based decision making • High degree of integrity, accountability, adaptability, resilience, patience, self-awareness, and non-judgementality. • Excellent interpersonal skills, including listening and verbal communication. • Excellent analytical, writing, and presentation / explanation skills. • Experience working as a personal / professional coach or in a patient and doctor facing role in the healthcare industry. • Experience working with cancer patients and / or personal experience with cancer. • Demonstrated career progression, including promotions. • Relevant educational and vocational qualifications.
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