Thumbtack
1001 - 5000 employees
👥 B2C
🏪 Marketplace
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
Senior Automation, Process Specialist
🕒 September 24
Where this job comes from
Posted on Thumbtack's careers page, not through a job board
First seen by Remote Rocketship September 24
Still open on Thumbtack's site. Checked 6 hours ago.
Thumbtack
1001 - 5000 employees
👥 B2C
🏪 Marketplace
B2C • Marketplace • Home Services
Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.
📋 Description
• Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones • Design and execute future-state workflows combining policy, process, and automation • Own end-to-end delivery of automation initiatives from discovery and design through implementation, testing, and launch • Leverage AI tools and automation platforms, including conversational AI, agent assist, and self-service • Partner with QA, Analytics, Data Science, and frontline teams to gather insights and validate improvement opportunities • Collaborate with Business Applications to align solution designs with business goals • Track key performance metrics, document learnings, and build playbooks for continued innovation
🎯 Requirements
• 5+ years of experience in service operations or continuous improvement, with a proven record of leading 0 to 1 initiatives • Experience in customer experience strategy is preferred • Strong process thinking with the ability to simplify complex systems, reduce handoffs, and remove waste • Experience with AI- or automation-enhanced service environments, such as bots, agent assist, and self-service • Skilled in leading discovery sessions, facilitating collaboration, and driving cross functional problem solving • Strong analytical and strategic skills to connect customer experience outcomes with operational and financial results • Passion for building scalable systems that represent a paradigm shift • Must currently reside in the Philippines • Must be authorized to work in the Philippines • Amenable to working a graveyard shift supporting US operations
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