Tietoevry
10,000+ employees
🤖 Artificial Intelligence
🏢 Enterprise
⚕️ Healthcare Insurance
Artificial Intelligence • Enterprise • Healthcare Insurance
Tietoevry is a global company specializing in creating innovative technology solutions that drive business transformation in the era of data, cloud, and automation. With a focus on AI and digital futures, Tietoevry operates through five specialized end-to-end units: Tietoevry Care for modernizing Nordic health and social care, Tietoevry Industry for digitalizing core industry processes, Tietoevry Banking for scalable banking solutions, Tietoevry Create for accelerating digital agendas, and Tietoevry Tech Services for enterprise IT modernization. The company emphasizes sustainable practices and responsible AI, aiming to unlock business potential across various sectors including healthcare, finance, and energy.
Telco Engineer
Job not on LinkedIn
🕒 February 24
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Tietoevry
10,000+ employees
🤖 Artificial Intelligence
🏢 Enterprise
⚕️ Healthcare Insurance
Artificial Intelligence • Enterprise • Healthcare Insurance
Tietoevry is a global company specializing in creating innovative technology solutions that drive business transformation in the era of data, cloud, and automation. With a focus on AI and digital futures, Tietoevry operates through five specialized end-to-end units: Tietoevry Care for modernizing Nordic health and social care, Tietoevry Industry for digitalizing core industry processes, Tietoevry Banking for scalable banking solutions, Tietoevry Create for accelerating digital agendas, and Tietoevry Tech Services for enterprise IT modernization. The company emphasizes sustainable practices and responsible AI, aiming to unlock business potential across various sectors including healthcare, finance, and energy.
📋 Description
• Provide L1 network support activities for voice and mobile services 24x7 • Ensure re-active repair activities with customers, suppliers and third parties worldwide • Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures • Define and implement improvements in the Fraud prevention services delivered to BICS’ customers • Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect
🎯 Requirements
• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent • 3+ year of experience in the operation of mobile or fixed networks as an engineer • Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks • Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset • Experience with signalling protocol monitoring tools, protocol analysers, trace analysis • Knowledge of Network KPIs, analysis of statistics and reports • Good written and spoken English.
🏖️ Benefits
• Professional growth • Meaningful projects • Open culture • Outstanding work-life balance • Flexible hybrid work model
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