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TIM Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

Telecommunications • B2C

TIM Brasil is a major Brazilian telecommunications company that provides mobile phone services, fixed broadband (TIM Ultrafibra), 5G coverage, and related digital services and apps for consumers and businesses. The company offers prepaid, postpaid and family mobile plans, home internet packages, roaming options, value-added streaming and cloud partnerships, an online store and retail outlets, and customer self-service via the Meu TIM app.

📋 Description

• Responsible for ensuring the best customer service journey. • Provide customer support (external and internal) with the objective of ensuring the best customer experience. • Interpret customer complaints and work to address root causes. • Formalize the handling of requests clearly and concisely for external and internal stakeholders. • Ensure adherence to operational and business KPIs, maintaining achievement of established targets. • Use customer service tools and systems to consult and record information.

🎯 Requirements

• High school diploma or equivalent. • Experience using computer/IT resources. • Experience in customer service roles. • Basic math skills.

🏖️ Benefits

• Medical and Dental coverage * • Prescription Medication Benefit * • Gympass * • Meal and/or Food Allowance • Transportation Allowance • Private Pension Plan • Company mobile phone with unlimited internet and voice plan • Online English course extendable to one family member or friend • Internal Training and Development Program • Profit Sharing • "My First Benefit" – Assistance for children up to 2 years old • Childcare reimbursement (for parents) • Flexible work models and schedules • Happy Day – Day off during your birthday month • Others! * Extendable to legal dependents.