Relationship Consultant

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🕒 March 28

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TIM Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

TIM Brasil is a telecommunications company that provides a variety of mobile, internet, and digital services in Brazil. They offer plans with extensive coverage, including 5G technology, and have an app called Meu TIM that allows users to manage their accounts, make payments, and access services conveniently. With a focus on customer experience, TIM Brasil aims to deliver high-quality connectivity and additional benefits to its users.

📋 Description

• Provide customer service (external and internal) aimed at ensuring the best customer journey. • Interpret consumer complaints, addressing and correcting root causes. • Document the handling of requests clearly and concisely for external and internal stakeholders. • Ensure adherence to operational and business KPIs, maintaining achievement of established targets. • Use customer service tools and systems to consult and record information.

🎯 Requirements

• High school diploma or equivalent. • Experience using computer resources. • Experience in customer service roles. • Basic math skills.

🏖️ Benefits

• Medical and dental insurance * • Medication benefit * • Gympass * • Meal and/or food allowance • Transportation allowance • Private pension plan • Company cell phone with unlimited data and voice allowance • Online English course extendable to one family member or friend • Internal training and development program • Profit-sharing • My First Benefit - Assistance for children up to 2 years old • Daycare reimbursement (for parents) • Flexible work models and schedules • Happy Day - Day off during your birthday month • And others!