Customer Success Manager II

🔥 0 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Support key phases of the customer journey, including onboarding, adoption/value conversations, business reviews, and renewal • Lead first-class onboarding experiences and ensure customer use cases and requirements are met within specified timelines • Translate technical customer needs to internal technical teams • Deliver feedback to Product on feature requests and enhancements • Coordinate onboarding and business reviews to evaluate performance, understand customer priorities, and identify expansion opportunities • Partner with internal resources to build account plans and align customer needs with use cases • Identify customer risks and develop comprehensive risk mitigation plans • Identify customer-impacting issues and provide thought leadership on solutions or process improvements • Develop and drive renewal plans and communicate Tines' value to analyst, management, and executive stakeholders • Review account dashboards, metrics, log-ins, and use cases to assess customer health • Manage a book of business and use account health indicators to drive renewal and expansion strategies • Partner with Sales, Support, Marketing, Product, Engineering, and other internal teams

🎯 Requirements

• 5+ years of experience in a technical account management, customer success, or post-sales role at a technology company • Experience with a SaaS solutions offering for technical teams, such as cybersecurity, DevOps, or IT • Experience asking questions to uncover problems and locate new opportunities • Ability to translate technical requirements to internal teams and partners • Knowledge of solving complex problems using internal resources and knowing when to engage management or leadership • Knowledge of APIs and how they function

🏖️ Benefits

• Equal employment opportunities to all employees and applicants • Company culture that nurtures individual curiosity, growth, and integrity • Learning and growth opportunities