Professional Services Engineer II

🔥 4 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Shape the future of the Professional Services organization and contribute to developing processes and procedures • Tackle challenging Story and workflow builds for customers’ important workflows • Scope automation Stories based on customer requirements, identifying blockers and research areas • Analyze customer tools, processes, and pain points to guide automation roadmaps • Identify what is and is not suitable for an automation workflow • Work with Project and Engagement Managers to validate services, project plans, and timelines • Demonstrate Stories and workflows to customers, including live wire-framing during calls • Design and develop Automation Stories and workflows in customer Tines tenants using APIs • Partner with customers to ensure solutions meet requirements and provide test-plan guidance • Review and suggest optimizations for customer Stories and workflows • Deliver documented, production-ready Stories and workflows and enable long-term customer maintenance • Act as a resident automation engineer supporting customer automation roadmaps and goals • Advocate for Professional Services within Tines and support Sales teams in communicating capabilities and achievements

🎯 Requirements

• 5+ years of experience in delivering Professional Services and implementing SOAR platforms or similar automation solutions • Strong customer-facing skills and experience • A passion for becoming an expert in Tines • Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs • Experience interpreting and applying API documentation • Experience with a range of API authentication methods including OAuth2 and JWT • Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools • Passion for supporting customers and helping them automate repetitive and manual workflows