Technical Support Engineer I

Job not on LinkedIn

🔥 9 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Provide technical support and consultation to customers and colleagues • Handle technical inquiries across Slack, in-app chat, and email • Troubleshoot API integrations, systems issues, network and security impediments, third-party integrations, and multi-product workflows • Interpret API documentation and create Tines workflows • Configure and implement OAuth and JWT authentication • Document connections to new tools and new workflows • Build, troubleshoot, document, and modify workflows during remote customer sessions • Collaborate with Support and wider company teams while acting as the voice of the customer • Contribute to Customer Support resources and provide product feedback to leadership and internal teams • Identify product improvements, bugs, and opportunities to enhance customer experience • Write shift handover notes for regional teams • Make independent prioritization, troubleshooting, and escalation decisions during unsupervised weekend hours

🎯 Requirements

• 2+ years of technical support experience within a SaaS environment, ideally in automation or a related field • Practical experience constructing, testing, and debugging REST and GraphQL API requests • Exposure to implementing or troubleshooting AI actions and agentic workflows, including LLM APIs, prompt structures, and protocols such as MCP • Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking • Excellent communication, analytical, and troubleshooting skills • Ability to communicate complex technical concepts to non-technical and technical stakeholders alike • Experience handling inbound technical customer requests via chat and email • Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby • Familiarity with query languages such as SQL and GraphQL • Ability to work autonomously and make sound decisions without direct supervision • Comfort with ambiguity and self-directed problem-solving • Ability to context-switch between collaborative and independent work • Must be available Sunday–Wednesday, 6:00 am–16:00 pm local time • Fluent German is desirable, not required • Tines certification is desirable, not required

🏖️ Benefits

• Equal employment opportunities regardless of sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation